Managing your privacy policies

Your Privacy Center is a hosted page where your shoppers can read the legal documents behind your store — your Privacy Policy, Terms of Service, and anything else you choose to publish. The Policies screen is where you create and manage those documents, either as rich text you write directly in Dataships or as a PDF you upload.

Finding the Policies screen

In the left sidebar, go to Privacy Center and select Policies. You'll land on a page with two cards: your existing policies listed in a table, and options to create a new one.

Reading your policies list

The table shows every policy you've created. Here's what each column means:

• Policy Name — The title you gave the policy when you created it.
• Created At — The date the policy was first saved.
• Updated At — The last time the policy was edited.
• Updated By — Which team member made the most recent change.
• Status — A green Enabled badge means the policy is live and visible in your Privacy Center. A red Disabled badge means it's hidden from shoppers.
• Edit — Opens the policy editor for that document.

If you have multiple languages set up, use the language dropdown above the table to filter and see only the policies for a specific language.

Creating a new policy

Scroll down to the Create a new policy card. You'll see two options:

• Create a text policy — Write your policy content directly in Dataships using the built-in rich text editor.
• Upload a PDF policy — Upload a PDF file you've prepared externally.

Click whichever option suits your needs. Both routes open the same policy editor, with the content area adapting to match your choice.

Filling in the policy details

At the top of the editor, you'll set three things before adding your content:

• Icon — Choose one of nine icons to represent the policy in your Privacy Center (options include Lock, Book, Gavel, Clipboard, and others). This is required.
• Policy Name — The title your shoppers will see, for example "Privacy Policy" or "Terms of Service". This is required.
• Language — Select which language version this policy is for. Only languages you've already activated in your Privacy Center settings will appear here. Note: you cannot change the language after you save the policy, so make sure you pick the right one.

Writing or uploading policy content

Text policies

The rich text editor works like a standard document editor — you can format text, add headings, create lists, and structure your content however you need.

One important formatting rule: use Heading 2 (H2) for each major section of your policy. Dataships automatically uses H2 headings to divide your policy into distinct sections in the Privacy Center, making it easier for shoppers to navigate long documents. For example, you might have H2 headings for "What data we collect", "How we use your data", and "Your rights".

PDF policies

If you're uploading a PDF, click the upload area and select your file. The PDF will be stored and served directly to shoppers from your Privacy Center.

Enabling and disabling a policy

Use the Enabled toggle near the top of the editor to control whether a policy appears in your Privacy Center. When the toggle is on, the policy is live and visible to shoppers. When it's off, the policy is saved in Dataships but hidden from your Privacy Center — useful if you're drafting something you're not ready to publish yet.

You can also flip this toggle from the policies list at any time without opening the full editor.

Editing an existing policy

Click the Edit button next to any policy in the list. The editor opens with all your existing content loaded. You can update the name, icon, content, or enabled status at any time. The only thing you can't change after creation is the language — that's locked once the policy is saved.

When you're done, click Save Policy. You'll see a confirmation message and the policy list will reflect your changes.

Frequently asked questions

Can I change the language of a policy after I create it?

No — the language is locked once you save a policy. If you need a policy in a different language, create a new one and select the correct language at that point. You can disable the original if it's no longer needed.

What icons are available to choose from?

There are nine icons: Lock, Clipboard, Check, Building, List, Book, Gavel, Scroll, and Address Card. Pick the one that best represents the type of document — for example, Gavel works well for Terms of Service, and Lock suits a Privacy Policy.

How do H2 headings work in the text editor?

When you format a line of text as Heading 2 in the rich text editor, Dataships treats it as a section divider in your Privacy Center. Shoppers will see your policy broken into clearly labelled sections, making long documents much easier to read. Use H2 for top-level section titles and normal paragraph text (or other heading levels) for everything beneath them.